telehealth visits: one-on-one time with your provider from your home

Will Telehealth work for me?

How to request a face-to-face visit with your doctor to discuss your health and receive guidance

Preparing for your Telehealth appointment

I have scheduled a Telehealth appointment. Now what?

How to use Telehealth for your appointment

Instructions using a mobile device

Logging in for your appointment

Accessing MyChart from your computer

Logging in for your appointment

You may use a computer, as long as it has a camera and a microphone, or a smartphone or tablet to conduct your Telehealth visit.

At least one day BEFORE your Telehealth visit

  • Download the Zoom App. Don’t know how to download Zoom? See the video “MyChart Zoom Tutorial for Telehealth” below!
  • Check to see if your computer has a microphone and camera. Be sure they are  turned on.

The day BEFORE your Telehealth visit

You may connect up to 20 minutes prior to your appointment time. You will be unable to connect 20 minutes after your scheduled time and your appointment will be cancelled:

  • You will receive a text reminder that looks similar to this:

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On the Day OF Your Telehealth Visit

If you are using your computer and have MyChart, you will need to login to your MyChart account for the visit from your computer.

1. Navigate to an Internet browser.

2. Go to www.mychart.sansumclinic.org/MyChart/ and log in.

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3. This is what your home page should look like: navigate to “VISITS” on the top bar and click.

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4. You will then see the details of your Telehealth appointment here.

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5. THIRTY minutes before your visit, the BEGIN VIDEO VISIT button will appear.

6. Be sure that you are in a relatively private and quiet location. Indoors is strongly recommended.

7. When you click “BEGIN VIDEO VISIT,” Zoom will open. If you have pop up blockers active, you will need to turn them off for the Telehealth visit to work properly.

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8. You will see this screen while you are waiting for your doctor to start the Telehealth visit.

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  • Depending on a variety of factors, it may take a while for the provider to join the call. They are electronically notified that you are waiting.
  • Be sure to test out the microphone button and the mute button at the bottom of the screen.
  • If your computer does not have a microphone, click on the little arrow by the microphone button and you can dial in with a phone, WHILE your video is still playing.

If you are using the smartphone app to conduct your Telehealth visit:

1

Navigate to Appointments.

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2

A green video camera icon will appear THIRTY minutes before your Telehealth appointment:

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3

Click on the BEGIN VISIT icon:

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4

This will open the Zoom App:

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5

Please wait in the virtual waiting room until your provider has started the appointment.

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6

Depending on a variety of factors, it may take awhile for the provider to join the call.  They are electronically notified that you are waiting. It may take up to a full minute to connect once your provider starts the Zoom call.

If you don’t have MyChart, you will receive a text message or email with a link to your visit:

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  • Simply click the link, and Zoom will open to begin.
  • Remember: you may connect up to 30 minutes prior to your appointment time.

Please note, before joining the call, remove bandages and dressings, sit in a well-lit area, and make sure you have a strong WiFi signal so the transmission works seamlessly.

Need more help? We’re here for you!

If you need more help prior to the Telehealth visit, you can call your provider's office for assistance, or you can call the MyChart Support Desk at (805) 898-3333.