telehealth visits: one-on-one time with your provider from your home

Will Telehealth work for me?

How to request a face-to-face visit with your doctor to discuss your health and receive guidance

Preparing for your Telehealth appointment

I have scheduled a Telehealth appointment. Now what?

How to use Telehealth for your appointment

Instructions using a mobile device

Logging in for your appointment

Accessing MyChart from your computer

Preparing for your Telehealth appointment

I have scheduled a Telehealth appointment. Now what?

Once you have a Telehealth visit scheduled, you will need to take a few steps to make sure you are have the right technology for the appointment.

While you can attend the Telehealth visit on your computer, we highly recommend that you use a mobile device (iPad, iPhone or Android Phone). If you plan to conduct the appointment on your iPad, iPhone or Android, you will need to download the MyChart app from the Apple App store or the Google Play store (MyChart Mobile App Instructions)

While our preferred method for a secure and seamless Telehealth visit is through MyChart, you can still have a Telehealth video or phone visit without an active MyChart account. We will email or text you a secure link to click to connect you with your provider. To prepare for the appointment, visit www.zoom.us/test from the device you will be using (desktop computer, smartphone or iPad). If you’re using a mobile device, you will be prompted to download the Zoom app. If you are using your desktop computer, make sure you have speakers and a microphone on your computer or plan to join the zoom audio via phone call.

Conducting a Zoom Test to Prepare for Your Telehealth Appointment

If you have an upcoming Telehealth visit, we advise that you check ahead of time to make sure your computer or device is ready by visiting www.zoom.us/test. We recommend doing this at least 30 minutes prior to your scheduled visit time to help ensure your visit goes smoothly.  This will ensure you are ready with both the video and audio functions for your Telehealth visit.

Telehealth Alternatives to Zoom

In some cases, our healthcare providers will conduct Telehealth visits using FaceTime, Doximity, telephone only, or a different alternative to Zoom, if needed. Your provider’s office will provide all necessary details.

Zoom Troubleshooting Tips and Tricks
If you are experiencing issues with Zoom after doing the Telehealth instructions below, please scroll down the page, or click here, to find some common troubleshooting tips and tricks that will help to ensure a seamless experience.

Telehealth instructions using a mobile device.

On the day BEFORE your Telehealth visit:

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Once you have followed these steps, you have setup the technology for the appointment.

Zoom Troubleshooting Tips and Tricks

In most cases, your Sansum Clinic provider will utilize Zoom to conduct your Telehealth visit, either via MyChart or by sending you a unique, secure Zoom Meeting Link. Below you’ll find some common troubleshooting tips & tricks that will help to ensure a seamless experience. Click the issue below to be directed to more info about each.

If you still have questions after reviewing this information, please contact our MyChart (805) 898-3333

Webcam or audio not working

If you still have questions after reviewing this information, please contact our MyChart (805) 898-3333

Echoes during a call

If you still have questions after reviewing this information, please contact our MyChart (805) 898-3333

Problems with Zoom lagging/delays or freezing

If you still have questions after reviewing this information, please contact our MyChart (805) 898-3333

Trouble Downloading the Zoom App on your Device

If you still have questions after reviewing this information, please contact our MyChart (805) 898-3333

Problems with Zoom crashing

If you still have questions after reviewing this information, please contact our MyChart (805) 898-3333

Some things to consider before your Telehealth visit:

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How to use Telehealth