telehealth visits: one-on-one time with your provider from your home

Will Telehealth work for me?

How to request a face-to-face visit with your doctor to discuss your health and receive guidance

Preparing for your Telehealth appointment

I have scheduled a Telehealth appointment. Now what?

How to use Telehealth for your appointment

Instructions using a mobile device

Logging in for your appointment

Accessing MyChart from your computer

Preparing for your Telehealth appointment

I have scheduled a Telehealth appointment. Now what?

Once you have a Telehealth visit scheduled, you will need to take a few steps to make sure you are have the right technology for the appointment.

While you can attend the Telehealth visit on your computer, we highly recommend that you use a mobile device (iPad, iPhone or Android Phone). If you plan to conduct the appointment on your iPad, iPhone or Android, you will need to download the MyChart app from the Apple App store or the Google Play store (MyChart Mobile App Instructions)

While our preferred method for a secure and seamless Telehealth visit is through MyChart, you can still have a Telehealth video or phone visit without an active MyChart account. We will email or text you a secure link to click to connect you with your provider. To prepare for the appointment, visit www.zoom.us/test from the device you will be using (desktop computer, smartphone or iPad). If you’re using a mobile device, you will be prompted to download the Zoom app. If you are using your desktop computer, make sure you have speakers and a microphone on your computer or plan to join the zoom audio via phone call.

Conducting a Zoom Test to Prepare for Your Telehealth Appointment

If you have an upcoming Telehealth visit, we advise that you check ahead of time to make sure your computer or device is ready by visiting www.zoom.us/test. We recommend doing this at least 30 minutes prior to your scheduled visit time to help ensure your visit goes smoothly.  This will ensure you are ready with both the video and audio functions for your Telehealth visit.

Telehealth Alternatives to Zoom

In some cases, our healthcare providers will conduct Telehealth visits using FaceTime, Doximity, telephone only, or a different alternative to Zoom, if needed. Your provider’s office will provide all necessary details.

Telehealth instructions using a mobile device.

On the day BEFORE your Telehealth visit:

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Once you have followed these steps, you have setup the technology for the appointment.

Some things to consider before your Telehealth visit:

  • Visits are conducted during business hours Monday – Friday, with some Urgent Care services also available as video visits on Saturday and Sunday.
  • You will want to be in a quiet place.
  • Test your device before your appointment.
  • Tutorial Video: How to Download Zoom for MyChart Users
  • Tutorial Video: How to Download Zoom for Non MyChart Users
  • For computers, turn off pop-up blockers
  • For mobile devices, download the MyChart App. Be sure to have your Apple or Google Play passwords handy, but don’t worry, the App is free.
  • You may connect up to 20 minutes prior to your appointment time. You will be unable to connect 20 minutes after your scheduled time and your appointment will be cancelled.
  • If you need help prior to the visit, you can call your providers office for assistance, or you can call the MyChart Support Desk at (805) 898-3333.
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How to use Telehealth